FAQs
What are the benefits of installing an artificial grass?
What is Face Weight?
What is the Stitch Count?
What is Pile Height?
Is your artificial grass pet friendly?
How long does your warranty last?
What should I look for in choosing artificial grass?
What is Gauge?
How can I connect multiple pieces together?
How to take care of artificial grass?
How long does your artificial grass last?
How long will my grass live?
My turf is shedding, why would this happen?
Is artificial grass worth the cost?
What is Stitch Rate?
Is artificial grass safe for health?
Help Guides
Extra Tips for Installing your Artificial Grass
How to Install your Boxwood Hedge
How to Install your Artificial Grass
Orders
Small Parcel Items
Oversized Items
Order Status & Tracking
Resources
How to Remove Crease or Ripples on your Artificial Grass
How to Maintain & Care for your MegaGrass Artificial Turf
How to Maintain & Care for your UltraHedge Artificial Boxwood Leaf
EGA Limited Warranty
Returns & Refund Policy
Refunds
How to Return an Item
Shipping & Delivery Policy
Shipping & Delivery
Over-sized Item Delivery Policy
All Categories > Returns & Refund Policy
2 articles
Not happy with your purchase? Return the item within 30 days and get a full refund or exchange it for something that makes you happy. Some items are not eligible for return.
Updated 3 years ago by MegaGrass Support
We understand purchases don’t always work out. We work with you to make the process fast and easy. Items may be returned for refund or replacement within 30 days of shipment provided that the items a…
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