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FAQs

What are the benefits of installing an artificial grass?

What is Face Weight?

What is the Stitch Count?

What is Pile Height?

Is your artificial grass pet friendly?

How long does your warranty last?

What should I look for in choosing artificial grass?

What is Gauge?

How can I connect multiple pieces together?

How to take care of artificial grass?

How long does your artificial grass last?

How long will my grass live?

My turf is shedding, why would this happen?

Is artificial grass worth the cost?

What is Stitch Rate?

Is artificial grass safe for health?

Help Guides

Extra Tips for Installing your Artificial Grass

How to Install your Boxwood Hedge

How to Install your Artificial Grass

Orders

Small Parcel Items

Oversized Items

Order Status & Tracking

Resources

How to Remove Crease or Ripples on your Artificial Grass

How to Maintain & Care for your MegaGrass Artificial Turf

How to Maintain & Care for your UltraHedge Artificial Boxwood Leaf

EGA Limited Warranty

Returns & Refund Policy

Refunds

How to Return an Item

Shipping & Delivery Policy

Shipping & Delivery

Over-sized Item Delivery Policy

All Categories ​>​ ​Returns & Refund Policy

Returns & Refund Policy

2 articles

Refunds

Not happy with your purchase? Return the item within 30 days and get a full refund or exchange it for something that makes you happy. Some items are not eligible for return.

Updated 2 years ago by MegaGrass Support

How to Return an Item

We understand purchases don’t always work out. We work with you to make the process fast and easy. Items may be returned for refund or replacement within 30 days of shipment provided that the items a…

Updated 2 years ago by MegaGrass Support

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