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FAQs

My turf is shedding, why would this happen?

How can I connect multiple pieces together?

What should I look for in choosing artificial grass?

How long will my grass live?

How long does your artificial grass last?

How long does your warranty last?

What are the benefits of installing an artificial grass?

What is Pile Height?

What is Face Weight?

What is Stitch Rate?

What is the Stitch Count?

How to take care of artificial grass?

What is Gauge?

Is artificial grass safe for health?

Is artificial grass worth the cost?

Is your artificial grass pet friendly?

Help Guides

How to Install your Artificial Grass

Extra Tips for Installing your Artificial Grass

How to Install your Boxwood Hedge

Orders

Order Status & Tracking

Oversized Items

Small Parcel Items

Resources

EGA Limited Warranty

How to Maintain & Care for your UltraHedge Artificial Boxwood Leaf

How to Maintain & Care for your MegaGrass Artificial Turf

How to Remove Crease or Ripples on your Artificial Grass

Returns & Refund Policy

How to Return an Item

Refunds

Shipping & Delivery Policy

Shipping & Delivery

Over-sized Item Delivery Policy

All Categories ​>​ Shipping & Delivery Policy

Shipping & Delivery Policy

2 articles

Shipping & Delivery

Standard Shipping to the U.S. All delivery dates are estimated and not final. Most orders ship within 2-4 business days, unless otherwise stated on the product page under the Shipping & Returns tab. …

Updated 1 week ago by MegaGrass Support

Over-sized Item Delivery Policy

Over-sized items are large rolls that must ship through a freight carrier based on meeting one or more of the following criteria: Weight is 300 lbs or more when packed. Length or width measure 8 feet…

Updated 1 week ago by MegaGrass Support

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