FAQs
What are the benefits of installing an artificial grass?
What is Face Weight?
What is the Stitch Count?
What is Pile Height?
Is your artificial grass pet friendly?
How long does your warranty last?
What should I look for in choosing artificial grass?
What is Gauge?
How can I connect multiple pieces together?
How to take care of artificial grass?
How long does your artificial grass last?
How long will my grass live?
My turf is shedding, why would this happen?
Is artificial grass worth the cost?
What is Stitch Rate?
Is artificial grass safe for health?
Help Guides
Extra Tips for Installing your Artificial Grass
How to Install your Boxwood Hedge
How to Install your Artificial Grass
Orders
Small Parcel Items
Oversized Items
Order Status & Tracking
Resources
How to Remove Crease or Ripples on your Artificial Grass
How to Maintain & Care for your MegaGrass Artificial Turf
How to Maintain & Care for your UltraHedge Artificial Boxwood Leaf
EGA Limited Warranty
Returns & Refund Policy
Refunds
How to Return an Item
Shipping & Delivery Policy
Shipping & Delivery
Over-sized Item Delivery Policy
All Categories > Orders
3 articles
What is a Small Parcel? Small parcel items are rolls that are under 300 lbs and can be shipped by your own packaging or carrier supplied boxes. Learn more...
Updated 5 years ago by MegaGrass Support
What are Oversized Items Oversized items are large rolls that must ship through a freight carrier based on meeting one or more of the following criteria: Weight is 300 lbs or more when packed. Learn more.
We ship most items within 2-4 business days after you place your order. The delivery time frame may vary according to the destination and the shipping option you selected when you placed your order.…
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