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FAQs

What are the benefits of installing an artificial grass?

What is Face Weight?

What is the Stitch Count?

What is Pile Height?

Is your artificial grass pet friendly?

How long does your warranty last?

What should I look for in choosing artificial grass?

What is Gauge?

How can I connect multiple pieces together?

How to take care of artificial grass?

How long does your artificial grass last?

How long will my grass live?

My turf is shedding, why would this happen?

Is artificial grass worth the cost?

What is Stitch Rate?

Is artificial grass safe for health?

Help Guides

Extra Tips for Installing your Artificial Grass

How to Install your Boxwood Hedge

How to Install your Artificial Grass

Orders

Small Parcel Items

Oversized Items

Order Status & Tracking

Resources

How to Remove Crease or Ripples on your Artificial Grass

How to Maintain & Care for your MegaGrass Artificial Turf

How to Maintain & Care for your UltraHedge Artificial Boxwood Leaf

EGA Limited Warranty

Returns & Refund Policy

Refunds

How to Return an Item

Shipping & Delivery Policy

Shipping & Delivery

Over-sized Item Delivery Policy

All Categories ​>​ ​Orders

Orders

3 articles

Small Parcel Items

What is a Small Parcel? Small parcel items are rolls that are under 300 lbs and can be shipped by your own packaging or carrier supplied boxes. Learn more...

Updated 4 years ago by MegaGrass Support

Oversized Items

What are Oversized Items Oversized items are large rolls that must ship through a freight carrier based on meeting one or more of the following criteria: Weight is 300 lbs or more when packed. Learn more.

Updated 4 years ago by MegaGrass Support

Order Status & Tracking

We ship most items within 2-4 business days after you place your order. The delivery time frame may vary according to the destination and the shipping option you selected when you placed your order.…

Updated 4 years ago by MegaGrass Support

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